Privacy Policy

1. Introduction

Welcome to NutriKaki, a product of Simply Yours LLP ("we," "our," or "us"). Your trust is essential to us, and we are committed to being transparent about how we handle your information. This policy explains how we collect, use, and protect your information when you use our website (nutrikaki.com), web app (app.nutrikaki.com), iOS app (available on the Apple App Store), and Android app (available on Google Play).

2. Data We Collect

• Account Data: Name, email address, and authentication details.
• Health & Physical Data: Age, weight, height, gender and dietary preferences provided during onboarding.
• Usage & Nutritional Data: Meal logs, text descriptions (verbatim), and interactions with our AI Coach.
• Technical Data: Browser and session telemetry, including cookies to improve user experience.
• Device & Notification Data: If you enable notifications, we store a device token so that we can send you reminders.

3. How We Use Your Data

We use your data to provide personalised nutritional insights and track your dietary habits. Food images and verbatim are processed by AI to estimate macronutrient values and provide feedback. If you have opted in, we also use your contact and device details to send you reminders and tips. We do not sell your personal data to third parties, and we do not use your health or meal data to target advertising. The AI Coach uses what you log in the app to tailor its replies. We use analytics tools to collect crash reports and error details so we can fix any issues.

4. Payment Processing

NutriKaki PRO subscriptions can be purchased through multiple platforms, each with their own payment processor:

• Web (Stripe): Subscriptions purchased on the NutriKaki website are processed by Stripe. We do not collect or store your full card details — these are handled entirely by Stripe. We only retain your subscription status and billing cycle.
• Apple App Store (iOS): In-app purchases and subscriptions on iOS are processed by Apple. Payment is charged to your Apple ID. Apple handles all billing, and Simply Yours LLP has no access to your Apple payment details. For refund requests, contact Apple at reportaproblem.apple.com.
• Google Play Store (Android): In-app purchases and subscriptions on Android are processed by Google. Payment is charged to your Google Play account. Google handles all billing, and Simply Yours LLP has no access to your Google payment details. For refund requests, visit play.google.com/store/account/subscriptions.

5. Mobile App & Health Data

The NutriKaki iOS and Android apps may request access to the following device features:

• Camera & Photo Library: The app may request camera or photo access to enable AI-powered meal photo logging. Photos are processed by our AI to estimate nutrition values. We keep the photo with your meal log and use it to improve our food recognition.
• Apple Health (optional): if you allow it, we read your calories burned. We never write to Apple Health or use it for ads.
• Notifications: The app may request permission to send you meal reminders and tips.

These permissions are optional. You can grant or revoke them at any time in your device Settings. Denying these permissions does not affect core app functionality. You can also unsubscribe from reminder emails using the link in any email we send.

6. Third-Party Integrations & HPB Data

NutriKaki utilises the official Health Promotion Board (HPB) Singapore Food & Nutrient Database to provide local nutritional information. We do not share your personal user data back to the HPB; the database is used purely as a reference for our calculations.

We use trusted third-party providers to deliver notifications and emails on our behalf. They receive only what is needed to deliver a message, and do not receive your meal logs or health data.

7. Data Security & Retention

We implement industry-standard security measures to protect your data, including encrypted storage and secure HTTPS connections. We retain your information for the following periods:

• Account & Profile Data: Retained for as long as your account is active. If you close (delete) your account, we keep it for 12 months for legal, security and fraud-prevention purposes only.
• Meal Logs: Retained for as long as your account is active to support historical tracking, and for 12 months after it is closed, as above.
• Technical & Usage Data: Retained for up to 12 months for service improvement purposes, then automatically purged.
• Payments: Payments are handled by Apple (App Store), Google (Google Play) or Stripe (our website), who keep the payment records under their own policies. We keep only your subscription status (plan, dates and the store's reference) so we know whether you have Pro. We never see or store your full card details.

8. Data Deletion

You can close (delete) your account at any time by:

• Emailing us at Admin@SimplyYours.co with the subject line "Data Deletion Request" and your registered email address; or
• Using the account deletion option within the NutriKaki app (Settings → Account → Delete Account).

We will close your account and confirm within 30 days. As explained in section 7, we keep your data for 12 months after closing for legal, security and fraud-prevention purposes only.

Apple App Store users: Apple requires that apps provide a method to delete your account directly within the app. This is available at Settings → Account → Delete Account inside the NutriKaki iOS app.

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